Active Listening - Distance Learning CPD 
Business Process Management - Distance Learning CPD 
Care Certificate Standard 11: Safeguarding Children 
Moving and Handling of People 
Care Certificate Standard 03: Duty of Care 
Care Certificate Standard 10: Safeguarding Adults 
Bullying in the Workplace - Distance Learning CPD 
Care Certificate Standard 09: Learning Disability Awareness 
Communications for Small Business Owners - Distance Learning CPD 
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This content is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
Learning Outcomes:
- Demonstrate a customer service approach
- Understand how your own behaviour affects the behaviour of others
- Demonstrate confidence and skill as a problem solver
- Apply techniques to deal with difficult customers
- Make a choice to provide customer service
