Care Certificate Standard 06: Communication 
Bribery Act Awareness 
Asbestos Awareness 
Autism Awareness 
Goal Setting - Distance Learning CPD 
Care Certificate Standard 02: Your Personal Development 
Health and Safety 
Handling Redundancy 
Hiring for Success - Behavioural Interviewing Techniques - Distance Learning CPD 
Global Business Strategies - Distance Learning CPD 
Dementia - An Understanding 
Communication Strategies - Distance Learning CPD 
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This content is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
Learning Outcomes:
- Demonstrate a customer service approach
- Understand how your own behaviour affects the behaviour of others
- Demonstrate confidence and skill as a problem solver
- Apply techniques to deal with difficult customers
- Make a choice to provide customer service
