Care Certificate Standard 10: Safeguarding Adults 
Building Relationships for Success in Sales - Distance Learning CPD 
Telemarketing - Using the Telephone as a Sales Tool - Distance Learning CPD 
Venipuncture – Level 3 Theory 
Creating a Google AdWords Campaign - Distance Learning CPD 
Supervising Food Safety – Level 3 Award 
Conversational Leadership - Distance Learning CPD 
Care Certificate Standard 08. Fluids and Nutrition 
Oral Care for People with Additional Needs 
Business Ethics for the Office - Distance Learning CPD 
Anaphylaxis 
Dealing with the Media - Creating a positive working relationship 
Allergen Awareness 
Coaching and Mentoring - Distance Learning CPD 
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This content is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
Learning Outcomes:
- Demonstrate a customer service approach
- Understand how your own behaviour affects the behaviour of others
- Demonstrate confidence and skill as a problem solver
- Apply techniques to deal with difficult customers
- Make a choice to provide customer service
