Contracts and Written Statements 
Diversity Training - Celebrating Diversity in the Workplace - Distance Learning CPD 
Drugs & Alcohol Awareness 
Care Certificate Standard 08. Fluids and Nutrition 
High Reliability Organisations 
Blood Transfusion 
Coaching and Mentoring - Distance Learning CPD 
Care Certificate Standard 05: Work in a Person Centred Way 
Call Centre Training - Sales and Customer Service Training for Call Centre Agents - Distance Learning CPD 
Basic Internet Marketing 
Budgets and Managing Money - Distance Learning CPD 
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This content is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
Learning Outcomes:
- Demonstrate a customer service approach
- Understand how your own behaviour affects the behaviour of others
- Demonstrate confidence and skill as a problem solver
- Apply techniques to deal with difficult customers
- Make a choice to provide customer service
