Age Verification 
Autism Awareness 
Care Certificate Standard 08. Fluids and Nutrition 
Bribery Act Awareness 
Asbestos Awareness 
Care Certificate Standard 01: Understand Your Role 
Food Safety Level 2 in Catering 
Business Writing That Works - Distance Learning CPD 
Branding - Creating and Managing Your Corporate Brand - Distance Learning CPD 
Communication 
Budgets and Managing Money - Distance Learning CPD 
Blood Transfusion 
Person Centred Care 
Care Certificate Standard 11: Safeguarding Children 
CRM - An Introduction to Customer Relationship Management - Distance Learning CPD 
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This content is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
Learning Outcomes:
- Demonstrate a customer service approach
- Understand how your own behaviour affects the behaviour of others
- Demonstrate confidence and skill as a problem solver
- Apply techniques to deal with difficult customers
- Make a choice to provide customer service
