Bullying and Harassment 
Care Certificate Standard 05: Work in a Person Centred Way 
Building a Consulting Business - Distance Learning CPD 
Communication Strategies - Distance Learning CPD 
Generation Gap - Closing the Generation Gap in the Workplace - Distance Learning CPD 
Giving and Receiving Feedback 
Managing Conflict 
Getting Stuff Done - Personal Development Boot Camp - Distance Learning CPD 
Care Certificate Standard 09: Mental Health Awareness 
Food Safety level 2 in Manufacturing 
Business Writing That Works - Distance Learning CPD 
Care Certificate Standard 11: Safeguarding Children 
Palliative and End of Life Care 
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This content is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
Learning Outcomes:
- Demonstrate a customer service approach
- Understand how your own behaviour affects the behaviour of others
- Demonstrate confidence and skill as a problem solver
- Apply techniques to deal with difficult customers
- Make a choice to provide customer service
