Self Harm 
Human Resources Training - HR for the Non-HR Manager - Distance Learning CPD 
Communications for Small Business Owners - Distance Learning CPD 
Dementia Care Practice Level 3 
Fire Safety Awareness 
Care Certificate Standard 05: Work in a Person Centred Way 
Accounting Skills for New Supervisors - Distance Learning CPD 
Duty Of Care 
Advanced Writing Skills - Distance Learning CPD 
Positive Behavioural Support 
Care Certificate Standard 04: Equality and Diversity 
Conducting Effective Performance Reviews 
Change Management - Change and How to Deal With It 
Care Certificate Standard 11: Safeguarding Children 
Facilitation Skills - Distance Learning CPD 
Carers Awareness 
Coaching and Mentoring - Distance Learning CPD 
AUASP (Award for Underage Sales Prevention) 
Workplace Violence - How to Manage Anger and Violence in the Workplace - Distance Learning CPD 
The Practical Trainer - Distance Learning CPD 
RIDDOR 
Lean Process Improvement - Distance Learning CPD 
Business Process Management - Distance Learning CPD 
Care Certificate Standard 03: Duty of Care 
Creating a Positive Work Environment - Distance Learning CPD 
Business Etiquette - Gaining That Extra Edge - Distance Learning CPD 
Anger Management - Understanding Anger 
Business Writing That Works - Distance Learning CPD 
Business Succession Planning - Developing and Maintaining a Succession Plan - Distance Learning CPD 
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This content is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
Learning Outcomes:
- Demonstrate a customer service approach
- Understand how your own behaviour affects the behaviour of others
- Demonstrate confidence and skill as a problem solver
- Apply techniques to deal with difficult customers
- Make a choice to provide customer service
