Business Process Management - Distance Learning CPD 
Allergen Awareness 
Dementia - Clinical Guidelines 
Care Certificate Standard 01: Understand Your Role 
Care Certificate Standard 07: Privacy and Dignity 
Care Certificate Standard 11: Safeguarding Children 
Building a Brand on Social Media - Distance Learning CPD 
Asbestos Awareness 
Building Relationships for Success in Sales - Distance Learning CPD 
Anaphylaxis 
End of Life Care - Advanced Planning 
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This content is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
Learning Outcomes:
- Demonstrate a customer service approach
- Understand how your own behaviour affects the behaviour of others
- Demonstrate confidence and skill as a problem solver
- Apply techniques to deal with difficult customers
- Make a choice to provide customer service
