Advanced Writing Skills - Distance Learning CPD 
Bullying in the Workplace - Distance Learning CPD 
Beyond Workplace Politics - Distance Learning CPD 
Care Certificate Standard 04: Equality and Diversity 
Basic Business Management - Boot Camp for Business Owners - Distance Learning CPD 
Care Certificate Standard 03: Duty of Care 
Coaching and Mentoring - Distance Learning CPD 
Bullying and Harassment 
Care Certificate Standard 09: Learning Disability Awareness 
Building a Consulting Business - Distance Learning CPD 
Asbestos Awareness 
Business Process Management - Distance Learning CPD 
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This content is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
Learning Outcomes:
- Demonstrate a customer service approach
- Understand how your own behaviour affects the behaviour of others
- Demonstrate confidence and skill as a problem solver
- Apply techniques to deal with difficult customers
- Make a choice to provide customer service
