Dealing with the Media - Creating a positive working relationship 
Care Certificate Standard 10: Safeguarding Adults 
Age Verification 
Working Time and Holidays 
Meeting Management - The Art of Making Meetings Work - Distance Learning CPD 
Work in a Person Centered Way 
Knife Crime Awareness 
Care Certificate Standard 09: Dementia and Cognitive Issues 
Fire Warden 
Call Centre Training - Sales and Customer Service Training for Call Centre Agents - Distance Learning CPD 
Business Ethics for the Office - Distance Learning CPD 
Business Leadership - Becoming Management Material - Distance Learning CPD 
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This content is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
Learning Outcomes:
- Demonstrate a customer service approach
- Understand how your own behaviour affects the behaviour of others
- Demonstrate confidence and skill as a problem solver
- Apply techniques to deal with difficult customers
- Make a choice to provide customer service
