Care Certificate Standard 08. Fluids and Nutrition 
Beyond Workplace Politics - Distance Learning CPD 
Building Relationships for Success in Sales - Distance Learning CPD 
High Reliability Organisations 
Care Certificate Standard 14: Handling Information 
Generation Gap - Closing the Generation Gap in the Workplace - Distance Learning CPD 
Drugs & Alcohol Awareness 
Transgender Employees - Creating an Inclusive Work Community - Distance Learning CPD 
Skills for the Administrative Assistant - Distance Learning CPD 
Care Certificate Standard 05: Work in a Person Centred Way 
Asbestos Awareness 
AUASP (Award for Underage Sales Prevention) 
Using Activities to Make Training Fun - Distance Learning CPD 
Business Succession Planning - Developing and Maintaining a Succession Plan - Distance Learning CPD 
Meeting Management - The Art of Making Meetings Work - Distance Learning CPD 
Care Certificate Standard 06: Communication 
Asperger Syndrome 
Autism Awareness 
Project Planning All You Need to Know - Distance Learning CPD 
Business Leadership - Becoming Management Material - Distance Learning CPD 
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This content is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
Learning Outcomes:
- Demonstrate a customer service approach
- Understand how your own behaviour affects the behaviour of others
- Demonstrate confidence and skill as a problem solver
- Apply techniques to deal with difficult customers
- Make a choice to provide customer service
