Asbestos Awareness 
Advanced Project Management 
Basic Business Management - Boot Camp for Business Owners - Distance Learning CPD 
Care Certificate Standard 08. Fluids and Nutrition 
Social Selling for Small Businesses - Distance Learning CPD 
Accounting Skills for New Supervisors - Distance Learning CPD 
Bribery Act Awareness 
Measuring Training Results - Distance Learning CPD 
Business Etiquette - Gaining That Extra Edge - Distance Learning CPD 
Customer Service Training - Managing Customer Service - Distance Learning CPD 
Dementia - Interventions for Cognitive and Non-Cognitive 
Six Sigma Entering the Dojo - Distance Learning CPD 
Bullying in the Workplace - Distance Learning CPD 
Bullying and Harassment 
Asperger Syndrome 
Care Certificate Standard 06: Communication 
Coaching and Mentoring - Distance Learning CPD 
Lone Working Essentials 
Care Certificate Standard 02: Your Personal Development 
Stand By Me - Dementia 
Care Certificate Standard 11: Safeguarding Children 
Pressure Ulcer Prevention (Acute & Community Setting) 
Creating a Google AdWords Campaign - Distance Learning CPD 
Risk Management - Distance Learning CPD 
Employee Accountability - Distance Learning CPD 
Building an Online Business 
Communication 
Effective Planning and Scheduling - Distance Learning CPD 
Business Leadership - Becoming Management Material - Distance Learning CPD 
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This content is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
Learning Outcomes:
- Demonstrate a customer service approach
- Understand how your own behaviour affects the behaviour of others
- Demonstrate confidence and skill as a problem solver
- Apply techniques to deal with difficult customers
- Make a choice to provide customer service
