Care Certificate Standard 09: Mental Health Awareness 
Bullying in the Workplace - Distance Learning CPD 
Customer Service Training - Critical Elements of Customer Service - Distance Learning CPD 
Care Certificate Standard 09: Learning Disability Awareness 
Writing for the Web - Distance Learning CPD 
Care Certificate Standard 08. Fluids and Nutrition 
Building Relationships for Success in Sales - Distance Learning CPD 
Bullying and Harassment 
End of Life Care- Level 3 
Goal Setting - Distance Learning CPD 
Care Certificate Standard 01: Understand Your Role 
Age Verification 
Business Etiquette - Gaining That Extra Edge - Distance Learning CPD 
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This content is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
Learning Outcomes:
- Demonstrate a customer service approach
- Understand how your own behaviour affects the behaviour of others
- Demonstrate confidence and skill as a problem solver
- Apply techniques to deal with difficult customers
- Make a choice to provide customer service
