Asbestos Awareness 
Body Language - Reading Body Language as a Sales Tool - Distance Learning CPD 
Performance Management 
Risk Assessment 
Beyond Workplace Politics - Distance Learning CPD 
Building Your Self Esteem and Assertiveness Skills - Distance Learning CPD 
Care Certificate Standard 02: Your Personal Development 
Care Certificate Standard 01: Understand Your Role 
Care Certificate Standard 15: Infection Prevention and Control 
Bullying and Harassment 
Anaphylaxis 
End of Life Care - Advanced Planning 
Safety in the Workplace 
Planning for Workplace Safety - Distance Learning CPD 
Creative Thinking and Innovation - Distance Learning CPD 
Care Certificate Standard 08. Fluids and Nutrition 
HACCP 
Business Ethics for the Office - Distance Learning CPD 
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This content is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
Learning Outcomes:
- Demonstrate a customer service approach
- Understand how your own behaviour affects the behaviour of others
- Demonstrate confidence and skill as a problem solver
- Apply techniques to deal with difficult customers
- Make a choice to provide customer service
