Accounting Skills for New Supervisors - Distance Learning CPD 
Care Certificate Standard 01: Understand Your Role 
Building Relationships for Success in Sales - Distance Learning CPD 
Building a Brand on Social Media - Distance Learning CPD 
Branding - Creating and Managing Your Corporate Brand - Distance Learning CPD 
Six Sigma Entering the Dojo - Distance Learning CPD 
Change Management - Change and How to Deal With It 
Conflict Resolution - Getting Along In The Workplace - Distance Learning CPD 
Skills for the Administrative Assistant - Distance Learning CPD 
Age Verification 
Continuous Improvement with Lean - Distance Learning CPD 
Trade Shows - Getting the Most Out Of Your Trade Show Experience - Distance Learning CPD 
Research Skills - Distance Learning CPD 
Business Ethics for the Office - Distance Learning CPD 
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This content is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
Learning Outcomes:
- Demonstrate a customer service approach
- Understand how your own behaviour affects the behaviour of others
- Demonstrate confidence and skill as a problem solver
- Apply techniques to deal with difficult customers
- Make a choice to provide customer service
