Age Verification 
Care Certificate Standard 10: Safeguarding Adults 
Conflict Resolution - Dealing With Difficult People - Distance Learning CPD 
Branding - Creating and Managing Your Corporate Brand - Distance Learning CPD 
Care Certificate Standard 02: Your Personal Development 
Beyond Workplace Politics - Distance Learning CPD 
Moving and Handling of People 
Carers Awareness 
Bullying and Harassment 
Asbestos Awareness 
Equality, Diversity and Inclusion 
Personal Brand Maximising Personal Impact - Distance Learning CPD 
AUASP (Award for Underage Sales Prevention) 
Blood Transfusion 
Bullying in the Workplace - Distance Learning CPD 
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This content is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
Learning Outcomes:
- Demonstrate a customer service approach
- Understand how your own behaviour affects the behaviour of others
- Demonstrate confidence and skill as a problem solver
- Apply techniques to deal with difficult customers
- Make a choice to provide customer service
