Age Verification 
Change Management - Change and How to Deal With It 
Budgets and Managing Money - Distance Learning CPD 
Accounting Skills for New Supervisors - Distance Learning CPD 
Medication 
Person Centred Care 
Care Certificate Standard 07: Privacy and Dignity 
Care Certificate Standard 05: Work in a Person Centred Way 
Research Skills - Distance Learning CPD 
Care Certificate Standard 09: Dementia and Cognitive Issues 
Personal Brand Maximising Personal Impact - Distance Learning CPD 
Communication Strategies - Distance Learning CPD 
Knife Crime Awareness 
High Reliability Organisations 
Conducting Effective Performance Reviews 
Active Listening - Distance Learning CPD 
Building Your Self Esteem and Assertiveness Skills - Distance Learning CPD 
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This content is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
Learning Outcomes:
- Demonstrate a customer service approach
- Understand how your own behaviour affects the behaviour of others
- Demonstrate confidence and skill as a problem solver
- Apply techniques to deal with difficult customers
- Make a choice to provide customer service
