Care Certificate Standard 06: Communication 
Care Certificate Standard 05: Work in a Person Centred Way 
Care Certificate Standard 04: Equality and Diversity 
Care Certificate Standard 11: Safeguarding Children 
Care Certificate Standard 14: Handling Information 
Business Writing That Works - Distance Learning CPD 
Building a Consulting Business - Distance Learning CPD 
Bullying in the Workplace - Distance Learning CPD 
Bullying and Harassment 
Care Certificate Standard 09: Learning Disability Awareness 
Building Relationships for Success in Sales - Distance Learning CPD 
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This content is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
Learning Outcomes:
- Demonstrate a customer service approach
- Understand how your own behaviour affects the behaviour of others
- Demonstrate confidence and skill as a problem solver
- Apply techniques to deal with difficult customers
- Make a choice to provide customer service
