Care Certificate Standard 09: Learning Disability Awareness 
Dealing with the Media - Creating a positive working relationship 
Generation Gap - Closing the Generation Gap in the Workplace - Distance Learning CPD 
Dementia - Types of Dementia 
Care Certificate Standard 04: Equality and Diversity 
Autism Awareness 
Care Certificate Standard 11: Safeguarding Children 
Diversity Training - Celebrating Diversity in the Workplace - Distance Learning CPD 
Fire Safety 
Customer Service Training - Managing Customer Service - Distance Learning CPD 
The Practical Trainer - Distance Learning CPD 
Display Screen Equipment 
Building Relationships for Success in Sales - Distance Learning CPD 
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This content is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
Learning Outcomes:
- Demonstrate a customer service approach
- Understand how your own behaviour affects the behaviour of others
- Demonstrate confidence and skill as a problem solver
- Apply techniques to deal with difficult customers
- Make a choice to provide customer service
