Dementia - An Understanding 
Data Protection - GDPR 
Team Building - Developing High Performance Teams - Distance Learning CPD 
Communication Strategies - Distance Learning CPD 
Palliative and End of Life Care 
Employee Dispute Resolution - Mediation through Peer Review - Distance Learning CPD 
Dementia - Dealing with Challenging Behaviour 
Bullying in the Workplace - Distance Learning CPD 
The Minute Taker's Workshop - Distance Learning CPD 
Building Relationships for Success in Sales - Distance Learning CPD 
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This content is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
Learning Outcomes:
- Demonstrate a customer service approach
- Understand how your own behaviour affects the behaviour of others
- Demonstrate confidence and skill as a problem solver
- Apply techniques to deal with difficult customers
- Make a choice to provide customer service
