Preventing Radicalisation - - CSTF Aligned 
Coaching and Mentoring - Distance Learning CPD 
Customer Service Training - Critical Elements of Customer Service - Distance Learning CPD 
Conflict Resolution - Dealing With Difficult People - Distance Learning CPD 
Anger Management - Understanding Anger - Distance Learning CPD 
Autism Awareness 
AUASP (Award for Underage Sales Prevention) 
Body Language - Reading Body Language as a Sales Tool - Distance Learning CPD 
Telemarketing - Using the Telephone as a Sales Tool - Distance Learning CPD 
Care Certificate Standard 03: Duty of Care 
Training with Visual Storytelling - Distance Learning CPD 
Fire Safety Awareness 
Advanced Writing Skills - Distance Learning CPD 
Employee Dispute Resolution - Mediation through Peer Review - Distance Learning CPD 
Allergen Awareness 
Process Improvement with Gap Analysis - Distance Learning CPD 
Crisis Management - Distance Learning CPD 
Care Certificate Standard 10: Safeguarding Adults 
Understand Your Role 
Care Certificate Standard 06: Communication 
Writing Reports and Proposals - Distance Learning CPD 
Building a Brand on Social Media - Distance Learning CPD 
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This content is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
Learning Outcomes:
- Demonstrate a customer service approach
- Understand how your own behaviour affects the behaviour of others
- Demonstrate confidence and skill as a problem solver
- Apply techniques to deal with difficult customers
- Make a choice to provide customer service
