Care Certificate Standard 01: Understand Your Role 
Care Certificate Standard 04: Equality and Diversity 
Care Certificate Standard 09: Learning Disability Awareness 
Diabetes Awareness 
Customer Service Training - Critical Elements of Customer Service - Distance Learning CPD 
Entrepreneurship 101 - Distance Learning CPD 
Diet And Nutrition 
Dignity and Respect 
Building a Brand on Social Media - Distance Learning CPD 
Public Relations Boot Camp - Distance Learning CPD 
Care Certificate Standard 02: Your Personal Development 
Body Language - Reading Body Language as a Sales Tool - Distance Learning CPD 
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This content is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
Learning Outcomes:
- Demonstrate a customer service approach
- Understand how your own behaviour affects the behaviour of others
- Demonstrate confidence and skill as a problem solver
- Apply techniques to deal with difficult customers
- Make a choice to provide customer service
