Care Certificate Standard 09: Learning Disability Awareness 
Allergen Awareness 
Contracts and Written Statements 
Health and Safety 
Managing Difficult Conversations - Distance Learning CPD 
Managing Risk Minimising Restraint 
Building a Brand on Social Media - Distance Learning CPD 
Handling Redundancy 
Managing Conflict 
Hiring for Success - Behavioural Interviewing Techniques - Distance Learning CPD 
Body Language - Reading Body Language as a Sales Tool - Distance Learning CPD 
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This content is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
Learning Outcomes:
- Demonstrate a customer service approach
- Understand how your own behaviour affects the behaviour of others
- Demonstrate confidence and skill as a problem solver
- Apply techniques to deal with difficult customers
- Make a choice to provide customer service
