Creative Thinking and Innovation - Distance Learning CPD 
Care Certificate Standard 01: Understand Your Role 
Oral Care for People with Additional Needs 
Epilepsy Awareness 
Accounting Skills for New Supervisors - Distance Learning CPD 
Care Certificate Standard 06: Communication 
Motivation Training - Motivating Your Workforce - Distance Learning CPD 
AUASP (Award for Underage Sales Prevention) 
Autism Awareness 
Orientation Handbook - Getting Employees Off to a Good Start - Distance Learning CPD 
Body Language - Reading Body Language as a Sales Tool - Distance Learning CPD 
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This content is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
Learning Outcomes:
- Demonstrate a customer service approach
- Understand how your own behaviour affects the behaviour of others
- Demonstrate confidence and skill as a problem solver
- Apply techniques to deal with difficult customers
- Make a choice to provide customer service
