Care Certificate Standard 09: Dementia and Cognitive Issues 
Care Certificate Standard 04: Equality and Diversity 
Prospecting for Leads like a Pro - Distance Learning CPD 
Care Certificate Standard 10: Safeguarding Adults 
Business Leadership - Becoming Management Material - Distance Learning CPD 
Care Certificate Standard 06: Communication 
Budgets and Managing Money - Distance Learning CPD 
Care Certificate Standard 01: Understand Your Role 
Bullying and Harassment 
Anger Management - Understanding Anger - Distance Learning CPD 
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This content is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
Learning Outcomes:
- Demonstrate a customer service approach
- Understand how your own behaviour affects the behaviour of others
- Demonstrate confidence and skill as a problem solver
- Apply techniques to deal with difficult customers
- Make a choice to provide customer service
