Project Management - All You Need to Know - Distance Learning CPD 
Bribery Act Awareness 
Care Certificate Standard 06: Communication 
AUASP (Award for Underage Sales Prevention) 
Palliative and End of Life Care 
Six Sigma Entering the Dojo - Distance Learning CPD 
Venipuncture – Level 3 Theory 
Care Certificate Standard 08. Fluids and Nutrition 
Allergen Awareness 
Leadership Skills for Supervisors - Communication, Coaching, and Conflict - Distance Learning CPD 
Skills for the Administrative Assistant - Distance Learning CPD 
Inventory Management - The Nuts and Bolts - Distance Learning CPD 
Care Certificate Standard 05: Work in a Person Centred Way 
Anger Management - Understanding Anger - Distance Learning CPD 
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This content is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
Learning Outcomes:
- Demonstrate a customer service approach
- Understand how your own behaviour affects the behaviour of others
- Demonstrate confidence and skill as a problem solver
- Apply techniques to deal with difficult customers
- Make a choice to provide customer service
