Care Certificate Standard 11: Safeguarding Children 
Care Certificate Standard 12: Basic Life Support 
Beyond Workplace Politics - Distance Learning CPD 
Basic Life Support 
Asperger Syndrome 
Medication 
Care Certificate Standard 03: Duty of Care 
Equality, Diversity and Inclusion 
Blood Transfusion 
Safeguarding Adults 
Care Certificate Standard 08. Fluids and Nutrition 
Accounting Skills for New Supervisors - Distance Learning CPD 
Basic Business Management - Boot Camp for Business Owners - Distance Learning CPD 
Advanced Writing Skills - Distance Learning CPD 
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This content is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
Learning Outcomes:
- Demonstrate a customer service approach
- Understand how your own behaviour affects the behaviour of others
- Demonstrate confidence and skill as a problem solver
- Apply techniques to deal with difficult customers
- Make a choice to provide customer service
