Consent in a Care Environment 
Project Management Training - Understanding Project Management - Distance Learning CPD 
Transgender Employees - Creating an Inclusive Work Community - Distance Learning CPD 
Conflict Resolution - Dealing With Difficult People - Distance Learning CPD 
Generation Gap - Closing the Generation Gap in the Workplace - Distance Learning CPD 
Giving and Receiving Feedback 
Getting Stuff Done - Personal Development Boot Camp - Distance Learning CPD 
Creating a Google AdWords Campaign - Distance Learning CPD 
Active Listening - Distance Learning CPD 
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This content is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
Learning Outcomes:
- Demonstrate a customer service approach
- Understand how your own behaviour affects the behaviour of others
- Demonstrate confidence and skill as a problem solver
- Apply techniques to deal with difficult customers
- Make a choice to provide customer service
