Risk Assessment and Management in Care Level 3 
Anaphylaxis 
Care Certificate Standard 08. Fluids and Nutrition 
Building a Brand on Social Media - Distance Learning CPD 
Beyond Workplace Politics - Distance Learning CPD 
Writing for the Web - Distance Learning CPD 
The Practical Trainer - Distance Learning CPD 
Care Certificate Standard 13: Health and Safety 
Advanced Writing Skills - Distance Learning CPD 
Care Certificate Standard 07: Privacy and Dignity 
Communication Strategies - Distance Learning CPD 
Business Writing That Works - Distance Learning CPD 
Business Leadership - Becoming Management Material - Distance Learning CPD 
Business Succession Planning - Developing and Maintaining a Succession Plan - Distance Learning CPD 
Care Certificate Standard 04: Equality and Diversity 
Strategic Planning - Distance Learning CPD 
Age Verification 
High Reliability Organisations 
Health and Safety 
Workplace Violence - How to Manage Anger and Violence in the Workplace - Distance Learning CPD 
Survival Skills for the New Trainer - Distance Learning CPD 
Developing a Lunch and Learn Programme - Distance Learning CPD 
Process Improvement with Gap Analysis - Distance Learning CPD 
Workplace Wellness - Distance Learning CPD 
Safety in the Workplace - Distance Learning CPD 
Developing Your Executive Presence - Distance Learning CPD 
Blood Transfusion 
Equality, Diversity and Inclusion 
Care Certificate Standard 09: Learning Disability Awareness 
Conducting Effective Performance Reviews 
Care Certificate Standard 09: Mental Health Awareness 
Active Listening - Distance Learning CPD 
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This content is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
Learning Outcomes:
- Demonstrate a customer service approach
- Understand how your own behaviour affects the behaviour of others
- Demonstrate confidence and skill as a problem solver
- Apply techniques to deal with difficult customers
- Make a choice to provide customer service
