Using Activities to Make Training Fun - Distance Learning CPD 
Anger Management - Understanding Anger - Distance Learning CPD 
Care Certificate Standard 11: Safeguarding Children 
Time Management 
Managing Pressure and Maintaining Balance - Distance Learning CPD 
Advanced Writing Skills - Distance Learning CPD 
Leadership Skills for Supervisors - Communication, Coaching, and Conflict - Distance Learning CPD 
Marketing for Small Businesses - Distance Learning CPD 
Active Listening - Distance Learning CPD 
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This content is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
Learning Outcomes:
- Demonstrate a customer service approach
- Understand how your own behaviour affects the behaviour of others
- Demonstrate confidence and skill as a problem solver
- Apply techniques to deal with difficult customers
- Make a choice to provide customer service
