Building a Consulting Business - Distance Learning CPD 
Project Planning All You Need to Know - Distance Learning CPD 
Oral Care for Children 
Fire Warden 
Call Centre Training - Sales and Customer Service Training for Call Centre Agents - Distance Learning CPD 
Basic Business Management - Boot Camp for Business Owners - Distance Learning CPD 
End of Life Care - Advanced Planning 
Business Writing That Works - Distance Learning CPD 
Handling Redundancy 
Handling Information 
Bullying in the Workplace - Distance Learning CPD 
Coaching and Mentoring - Distance Learning CPD 
Care Certificate Standard 11: Safeguarding Children 
Active Listening - Distance Learning CPD 
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This content is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
Learning Outcomes:
- Demonstrate a customer service approach
- Understand how your own behaviour affects the behaviour of others
- Demonstrate confidence and skill as a problem solver
- Apply techniques to deal with difficult customers
- Make a choice to provide customer service
