Business Succession Planning - Developing and Maintaining a Succession Plan - Distance Learning CPD 
Business Etiquette - Gaining That Extra Edge - Distance Learning CPD 
Care Certificate Standard 03: Duty of Care 
Care Certificate Standard 10: Safeguarding Adults 
Business Writing That Works - Distance Learning CPD 
Care Certificate Standard 04: Equality and Diversity 
Care Certificate Standard 09: Dementia and Cognitive Issues 
Basic Internet Marketing 
Autism Awareness 
Allergen Awareness 
Care Certificate Standard 05: Work in a Person Centred Way 
Basic Business Management - Boot Camp for Business Owners - Distance Learning CPD 
Accounting Skills for New Supervisors - Distance Learning CPD 
AUASP (Award for Underage Sales Prevention) 
Care Certificate Standard 02: Your Personal Development 
Care Certificate Standard 06: Communication 
Age Verification 
Bullying and Harassment 
Asbestos Awareness 
Care Certificate Standard 08. Fluids and Nutrition 
Care Certificate Standard 01: Understand Your Role 
Body Language - Reading Body Language as a Sales Tool - Distance Learning CPD 
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This content is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
Learning Outcomes:
- Demonstrate a customer service approach
- Understand how your own behaviour affects the behaviour of others
- Demonstrate confidence and skill as a problem solver
- Apply techniques to deal with difficult customers
- Make a choice to provide customer service
