Body Language - Reading Body Language as a Sales Tool - Distance Learning CPD 
Building Your Self Esteem and Assertiveness Skills - Distance Learning CPD 
Call Centre Training - Sales and Customer Service Training for Call Centre Agents - Distance Learning CPD 
Communications for Small Business Owners - Distance Learning CPD 
Equality, Diversity and Inclusion 
Communication 
Safeguarding Adults 
Risk Assessment 
Accounting Skills for New Supervisors - Distance Learning CPD 
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This content is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
Learning Outcomes:
- Demonstrate a customer service approach
- Understand how your own behaviour affects the behaviour of others
- Demonstrate confidence and skill as a problem solver
- Apply techniques to deal with difficult customers
- Make a choice to provide customer service
