Building Your Self Esteem and Assertiveness Skills - Distance Learning CPD 
Generation Gap - Closing the Generation Gap in the Workplace - Distance Learning CPD 
Advanced Writing Skills - Distance Learning CPD 
Employee Dispute Resolution - Mediation through Peer Review - Distance Learning CPD 
Public Relations Boot Camp - Distance Learning CPD 
Training with Visual Storytelling - Distance Learning CPD 
Care Certificate Standard 09: Mental Health Awareness 
Building a Brand on Social Media - Distance Learning CPD 
Business Leadership - Becoming Management Material - Distance Learning CPD 
Care Certificate Standard 01: Understand Your Role 
Autism Awareness 
Business Etiquette - Gaining That Extra Edge - Distance Learning CPD 
Accounting Skills for New Supervisors - Distance Learning CPD 
Allergen Awareness 
Customer Service 
Giving and Receiving Feedback 
Care Certificate Standard 11: Safeguarding Children 
Coaching and Mentoring - Distance Learning CPD 
Bribery Act Awareness 
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This content is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
Learning Outcomes:
- Demonstrate a customer service approach
- Understand how your own behaviour affects the behaviour of others
- Demonstrate confidence and skill as a problem solver
- Apply techniques to deal with difficult customers
- Make a choice to provide customer service
