Communication 
Care Certificate Standard 09: Mental Health Awareness 
Equality, Diversity and Inclusion 
Autism Awareness 
Customer Service 
Care Certificate Standard 10: Safeguarding Adults 
Care Certificate Standard 05: Work in a Person Centred Way 
Care Certificate Standard 08. Fluids and Nutrition 
Customer Service Training - Critical Elements of Customer Service - Distance Learning CPD 
Basic Business Management - Boot Camp for Business Owners - Distance Learning CPD 
Asbestos Awareness 
Cancer Awareness 
Essential First Aid 
Employee Dispute Resolution - Mediation through Peer Review - Distance Learning CPD 
Care Certificate Standard 09: Dementia and Cognitive Issues 
AUASP (Award for Underage Sales Prevention) 
Disability Awareness 
Accounting Skills for New Supervisors - Distance Learning CPD 
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This content is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
Learning Outcomes:
- Demonstrate a customer service approach
- Understand how your own behaviour affects the behaviour of others
- Demonstrate confidence and skill as a problem solver
- Apply techniques to deal with difficult customers
- Make a choice to provide customer service
