Care Certificate Standard 05: Work in a Person Centred Way 
Care Certificate Standard 09: Dementia and Cognitive Issues 
Allergen Awareness 
Care Certificate Standard 06: Communication 
Branding - Creating and Managing Your Corporate Brand - Distance Learning CPD 
Care Certificate Standard 07: Privacy and Dignity 
Kickstarting Your Business with Crowdsourcing - Distance Learning CPD 
Bribery Act Awareness 
Business Writing That Works - Distance Learning CPD 
Project Management - All You Need to Know - Distance Learning CPD 
Handling Redundancy 
Building a Brand on Social Media - Distance Learning CPD 
Active Listening - Distance Learning CPD 
Business Process Management - Distance Learning CPD 
Care Certificate Standard 04: Equality and Diversity 
Care Certificate Standard 01: Understand Your Role 
Project Management Fundamentals - Distance Learning CPD 
Business Leadership - Becoming Management Material - Distance Learning CPD 
This content will help you introduce the different facets of Customer Relationship Management (CRM) to participants. It will also help you teach them how to identify who their customers really are, analyse the key components of CRM, and understand how it integrates within an organisation.
Learning Outcomes:
- Demonstrate an understanding of the terms and benefits of CRM on a company’s bottom line
- Analyse the different components of a CRM plan
- Develop a checklist for readiness and success in CRM
- Describe how CRM creates value for organisations and customers
- Consider developmental roles that have the greatest impact on CRM
