Developing a Safety Procedures Manual - Distance Learning CPD 
Business Leadership - Becoming Management Material - Distance Learning CPD 
Contracts and Written Statements 
Building Relationships for Success in Sales - Distance Learning CPD 
The ABCs of Supervising Others - Distance Learning CPD 
Coaching and Mentoring - Distance Learning CPD 
Anaphylaxis 
Dementia - Interventions for Cognitive and Non-Cognitive 
Customer Service Training - Managing Customer Service - Distance Learning CPD 
Conducting Effective Performance Reviews - Distance Learning CPD 
Work in a Person Centered Way 
Building a Consulting Business - Distance Learning CPD 
This content will help you introduce the different facets of Customer Relationship Management (CRM) to participants. It will also help you teach them how to identify who their customers really are, analyse the key components of CRM, and understand how it integrates within an organisation.
Learning Outcomes:
- Demonstrate an understanding of the terms and benefits of CRM on a company’s bottom line
- Analyse the different components of a CRM plan
- Develop a checklist for readiness and success in CRM
- Describe how CRM creates value for organisations and customers
- Consider developmental roles that have the greatest impact on CRM
