Fire Safety 
Diversity Training - Celebrating Diversity in the Workplace - Distance Learning CPD 
Giving and Receiving Feedback 
Getting Stuff Done - Personal Development Boot Camp - Distance Learning CPD 
Drugs & Alcohol Awareness 
Basic Life Support 
Food Safety level 2 in Manufacturing 
Body Language - Reading Body Language as a Sales Tool - Distance Learning CPD 
Bullying in the Workplace - Distance Learning CPD 
This content will help you introduce the different facets of Customer Relationship Management (CRM) to participants. It will also help you teach them how to identify who their customers really are, analyse the key components of CRM, and understand how it integrates within an organisation.
Learning Outcomes:
- Demonstrate an understanding of the terms and benefits of CRM on a company’s bottom line
- Analyse the different components of a CRM plan
- Develop a checklist for readiness and success in CRM
- Describe how CRM creates value for organisations and customers
- Consider developmental roles that have the greatest impact on CRM
