Beyond Workplace Politics - Distance Learning CPD 
Budgets and Managing Money - Distance Learning CPD 
Business Process Management - Distance Learning CPD 
Business Ethics for the Office - Distance Learning CPD 
Bullying in the Workplace - Distance Learning CPD 
Active Listening - Distance Learning CPD 
Building Your Self Esteem and Assertiveness Skills - Distance Learning CPD 
This content will help you introduce the different facets of Customer Relationship Management (CRM) to participants. It will also help you teach them how to identify who their customers really are, analyse the key components of CRM, and understand how it integrates within an organisation.
Learning Outcomes:
- Demonstrate an understanding of the terms and benefits of CRM on a company’s bottom line
- Analyse the different components of a CRM plan
- Develop a checklist for readiness and success in CRM
- Describe how CRM creates value for organisations and customers
- Consider developmental roles that have the greatest impact on CRM
