Body Language - Reading Body Language as a Sales Tool - Distance Learning CPD 
Customer Service 
Care Certificate Standard 01: Understand Your Role 
Developing a Training Needs Analysis - Distance Learning CPD 
Knife Crime Awareness 
Active Listening - Distance Learning CPD 
Beyond Workplace Politics - Distance Learning CPD 
Care Certificate Standard 06: Communication 
Asbestos Awareness 
Care Certificate Standard 10: Safeguarding Adults 
Care Certificate Standard 07: Privacy and Dignity 
Care Certificate Standard 09: Dementia and Cognitive Issues 
Branding - Creating and Managing Your Corporate Brand - Distance Learning CPD 
Building a Consulting Business - Distance Learning CPD 
This content will help you introduce the different facets of Customer Relationship Management (CRM) to participants. It will also help you teach them how to identify who their customers really are, analyse the key components of CRM, and understand how it integrates within an organisation.
Learning Outcomes:
- Demonstrate an understanding of the terms and benefits of CRM on a company’s bottom line
- Analyse the different components of a CRM plan
- Develop a checklist for readiness and success in CRM
- Describe how CRM creates value for organisations and customers
- Consider developmental roles that have the greatest impact on CRM
