Workplace Success - Seven Key Skills you'll Need - Distance Learning CPD 
Marketing and Sales - Distance Learning CPD 
Business Leadership - Becoming Management Material - Distance Learning CPD 
Conference and Event Management - Distance Learning CPD 
Onboarding – The Essential Rules for a Successful Onboarding Programme - Distance Learning CPD 
Building Your Self Esteem and Assertiveness Skills - Distance Learning CPD 
Pay and reward 
Crisis Management - Distance Learning CPD 
Building a Consulting Business - Distance Learning CPD 
Communications for Small Business Owners - Distance Learning CPD 
Mastering the Interview - Distance Learning CPD 
Marketing for Small Businesses - Distance Learning CPD 
Conflict Resolution 
Creating a Dynamite Job Portfolio - Distance Learning CPD 
Generation Gap - Closing the Generation Gap in the Workplace - Distance Learning CPD 
Measuring Training Results - Distance Learning CPD 
Conflict Resolution - Getting Along In The Workplace - Distance Learning CPD 
Beyond Workplace Politics - Distance Learning CPD 
Networking for Success - Distance Learning CPD 
Business Succession Planning - Developing and Maintaining a Succession Plan - Distance Learning CPD 
Care Certificate Standard 07: Privacy and Dignity 
Giving and Receiving Feedback 
Getting Stuff Done - Personal Development Boot Camp - Distance Learning CPD 
This content will help you introduce the different facets of Customer Relationship Management (CRM) to participants. It will also help you teach them how to identify who their customers really are, analyse the key components of CRM, and understand how it integrates within an organisation.
Learning Outcomes:
- Demonstrate an understanding of the terms and benefits of CRM on a company’s bottom line
- Analyse the different components of a CRM plan
- Develop a checklist for readiness and success in CRM
- Describe how CRM creates value for organisations and customers
- Consider developmental roles that have the greatest impact on CRM
