Care Certificate Standard 09: Mental Health Awareness 
Problem Solving & Decision Making - Distance Learning CPD 
Accounting Skills for New Supervisors - Distance Learning CPD 
Knowledge Management - Distance Learning CPD 
Call Centre Training - Sales and Customer Service Training for Call Centre Agents - Distance Learning CPD 
Advanced Writing Skills - Distance Learning CPD 
Coaching and Mentoring - Distance Learning CPD 
Networking for Success - Distance Learning CPD 
Global Business Strategies - Distance Learning CPD 
Business Leadership - Becoming Management Material - Distance Learning CPD 
Conflict Resolution 
Conducting Effective Performance Reviews - Distance Learning CPD 
Business Etiquette - Gaining That Extra Edge - Distance Learning CPD 
Motivation Training - Motivating Your Workforce - Distance Learning CPD 
Budgets and Managing Money - Distance Learning CPD 
This content will help you introduce the different facets of Customer Relationship Management (CRM) to participants. It will also help you teach them how to identify who their customers really are, analyse the key components of CRM, and understand how it integrates within an organisation.
Learning Outcomes:
- Demonstrate an understanding of the terms and benefits of CRM on a company’s bottom line
- Analyse the different components of a CRM plan
- Develop a checklist for readiness and success in CRM
- Describe how CRM creates value for organisations and customers
- Consider developmental roles that have the greatest impact on CRM
