Conference and Event Management - Distance Learning CPD 
Bullying in the Workplace - Distance Learning CPD 
Active Listening - Distance Learning CPD 
Conflict Resolution - Getting Along In The Workplace - Distance Learning CPD 
Communications for Small Business Owners - Distance Learning CPD 
Equality, Diversity and Inclusion 
Beyond Workplace Politics - Distance Learning CPD 
Onboarding – The Essential Rules for a Successful Onboarding Programme - Distance Learning CPD 
Lean Process Improvement - Distance Learning CPD 
Building a Brand on Social Media - Distance Learning CPD 
Project Management Training - Understanding Project Management - Distance Learning CPD 
Anger Management - Understanding Anger - Distance Learning CPD 
Coaching and Mentoring - Distance Learning CPD 
CRM - An Introduction to Customer Relationship Management - Distance Learning CPD 
Managing Difficult Conversations - Distance Learning CPD 
This content will help you introduce the different facets of Customer Relationship Management (CRM) to participants. It will also help you teach them how to identify who their customers really are, analyse the key components of CRM, and understand how it integrates within an organisation.
Learning Outcomes:
- Demonstrate an understanding of the terms and benefits of CRM on a company’s bottom line
- Analyse the different components of a CRM plan
- Develop a checklist for readiness and success in CRM
- Describe how CRM creates value for organisations and customers
- Consider developmental roles that have the greatest impact on CRM
