Care Certificate Standard 09: Dementia and Cognitive Issues 
Active Listening - Distance Learning CPD 
Information Governance 
Performance Management 
Prospecting for Leads like a Pro - Distance Learning CPD 
Social Selling for Small Businesses - Distance Learning CPD 
Creating a Google AdWords Campaign - Distance Learning CPD 
Overcoming Objections to Nail the Sale - Distance Learning CPD 
Anger Management - Understanding Anger - Distance Learning CPD 
Conference and Event Management - Distance Learning CPD 
Basic Business Management - Boot Camp for Business Owners - Distance Learning CPD 
This content will help you introduce the different facets of Customer Relationship Management (CRM) to participants. It will also help you teach them how to identify who their customers really are, analyse the key components of CRM, and understand how it integrates within an organisation.
Learning Outcomes:
- Demonstrate an understanding of the terms and benefits of CRM on a company’s bottom line
- Analyse the different components of a CRM plan
- Develop a checklist for readiness and success in CRM
- Describe how CRM creates value for organisations and customers
- Consider developmental roles that have the greatest impact on CRM
