Handling Information 
Motivation Training - Motivating Your Workforce - Distance Learning CPD 
Conducting Effective Performance Reviews - Distance Learning CPD 
Communications for Small Business Owners - Distance Learning CPD 
Mastering the Interview - Distance Learning CPD 
Business Process Management - Distance Learning CPD 
Making Training Stick - Distance Learning CPD 
Marketing for Small Businesses - Distance Learning CPD 
Orientation Handbook - Getting Employees Off to a Good Start - Distance Learning CPD 
Building Relationships for Success in Sales - Distance Learning CPD 
Measuring Training Results - Distance Learning CPD 
Conference and Event Management - Distance Learning CPD 
Basic Business Management - Boot Camp for Business Owners - Distance Learning CPD 
Business Ethics for the Office - Distance Learning CPD 
Pay and reward 
Marketing and Sales - Distance Learning CPD 
This content will help you introduce the different facets of Customer Relationship Management (CRM) to participants. It will also help you teach them how to identify who their customers really are, analyse the key components of CRM, and understand how it integrates within an organisation.
Learning Outcomes:
- Demonstrate an understanding of the terms and benefits of CRM on a company’s bottom line
- Analyse the different components of a CRM plan
- Develop a checklist for readiness and success in CRM
- Describe how CRM creates value for organisations and customers
- Consider developmental roles that have the greatest impact on CRM
