Age Verification 
Coaching and Mentoring - Distance Learning CPD 
Care Certificate Standard 08. Fluids and Nutrition 
AUASP (Award for Underage Sales Prevention) 
Business Leadership - Becoming Management Material - Distance Learning CPD 
Care Certificate Standard 06: Communication 
Care Certificate Standard 01: Understand Your Role 
Building Your Self Esteem and Assertiveness Skills - Distance Learning CPD 
Business Ethics for the Office - Distance Learning CPD 
Care Certificate Standard 11: Safeguarding Children 
Accounting Skills for New Supervisors - Distance Learning CPD 
This content will help you introduce the different facets of Customer Relationship Management (CRM) to participants. It will also help you teach them how to identify who their customers really are, analyse the key components of CRM, and understand how it integrates within an organisation.
Learning Outcomes:
- Demonstrate an understanding of the terms and benefits of CRM on a company’s bottom line
- Analyse the different components of a CRM plan
- Develop a checklist for readiness and success in CRM
- Describe how CRM creates value for organisations and customers
- Consider developmental roles that have the greatest impact on CRM
