This online Conflict Resolution content will introduce you to managing conflict procedures within the care sector to improve your ability to deal with difficult or emotional conflict situations, in a more rational and professional manner.
Learning Outcomes:
- Explain the purpose of a Conflict Resolution Procedure
- Understand Conflict Resolution Procedures
- Identify the key roles in Conflict Resolution Procedures
- Understand an employee’s right of appeal
Autism Awareness
Staff Appraisal Skills
Care Certificate Standard 03: Duty of Care
Care Certificate Standard 05: Work in a Person Centred Way
Bullying and Harassment
Care Certificate Standard 09: Learning Disability Awareness
Bribery Act Awareness
AUASP (Award for Underage Sales Prevention)
Allergen Awareness
Stress Management - Distance Learning CPD
Care Certificate Standard 09: Dementia and Cognitive Issues
Care Certificate Standard 09: Mental Health Awareness
Blood Transfusion
Care Certificate Standard 10: Safeguarding Adults
Care Certificate Standard 08. Fluids and Nutrition
Care Certificate Standard 06: Communication
Body Language - Reading Body Language as a Sales Tool - Distance Learning CPD 





