Care Certificate Standard 04: Equality and Diversity 
Care Certificate Standard 03: Duty of Care 
Care Certificate Standard 10: Safeguarding Adults 
Care Certificate Standard 09: Learning Disability Awareness 
Care Certificate Standard 02: Your Personal Development 
Business Process Management - Distance Learning CPD 
This online Conflict Resolution content will introduce you to managing conflict procedures within the care sector to improve your ability to deal with difficult or emotional conflict situations, in a more rational and professional manner.
Learning Outcomes:
- Explain the purpose of a Conflict Resolution Procedure
- Understand Conflict Resolution Procedures
- Identify the key roles in Conflict Resolution Procedures
- Understand an employee’s right of appeal
