This online Conflict Resolution content will introduce you to managing conflict procedures within the care sector to improve your ability to deal with difficult or emotional conflict situations, in a more rational and professional manner.
Learning Outcomes:
- Explain the purpose of a Conflict Resolution Procedure
- Understand Conflict Resolution Procedures
- Identify the key roles in Conflict Resolution Procedures
- Understand an employee’s right of appeal
Care Certificate Standard 03: Duty of Care
Care Certificate Standard 07: Privacy and Dignity
Care Certificate Standard 08. Fluids and Nutrition
Care Certificate Standard 02: Your Personal Development
Care Certificate Standard 06: Communication
Bribery Act Awareness
Asbestos Awareness
Autism Awareness
Care Certificate Standard 01: Understand Your Role
Care Certificate Standard 05: Work in a Person Centred Way
Asperger Syndrome 





