This online Conflict Resolution content will introduce you to managing conflict procedures within the care sector to improve your ability to deal with difficult or emotional conflict situations, in a more rational and professional manner.
Learning Outcomes:
- Explain the purpose of a Conflict Resolution Procedure
- Understand Conflict Resolution Procedures
- Identify the key roles in Conflict Resolution Procedures
- Understand an employee’s right of appeal
Care Certificate Standard 08. Fluids and Nutrition
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Care Certificate Standard 02: Your Personal Development
Care Certificate Standard 05: Work in a Person Centred Way
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Care Certificate Standard 11: Safeguarding Children
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